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Create a Devices User

A devices user is the account your customer uses to sign in to the LipaNet devices portal and watch the TVs and screens you have linked for them. You create the account once in your dashboard, then link one or more TVs to it. Navigate to: Sidebar → NetworkingMy Devices Screenshot 2026 09 18 155735 The page lists every devices user you have created, how many TVs each one holds, and its status.

Step 1 — Create the account

Click New account in the top right to open the create form. Screenshot 2026 09 18 222230 Fill in the fields below, then click Create account. Screenshot 2026 09 18 222341
A password of 4 characters is accepted. There is no minimum of 6, so short customer-friendly passwords are allowed.

You can link a TV while creating the account by entering the TV code, or later from the account itself.
  1. Find the account in the list and press Manage.
  2. Enter the 4-digit TV code displayed on the screen.
  3. Optionally add a name, such as “Office TV”.
  4. Press the link button to attach the TV.
Each linked TV shows its code, current IP address and connection status. Use the delete icon to remove a TV from the account.

Step 3 — Give the customer the credentials

Share the username and password with your customer. They sign in on the devices portal with Sign in. Devices portal sign in page The same credentials work every time, so a single account is enough for all the screens linked to it.

Troubleshooting

If a TV does not appear after the customer has paid for it, open the account and link the TV code again. The link can be recreated at any time and does not affect the customer’s payments or balance.
Deleting a device account removes its TV links. The customer will not be able to sign in to the devices portal until a new account is created for them.