Add a New Customer
You can add customers one at a time using the Add Customer form. To bulk-import many customers at once, see Import Customers. Navigate to: Sidebar → Users → Add Customer
Step 1 — Connection Type
The first thing you select is the Connection Type. This determines what fields appear next.
Step 2 — Select a Plan
After choosing the connection type, select an Internet Plan from the dropdown. Only plans matching the connection type you selected are shown.
If no plans appear, you need to first create a plan under Internet Plans. See Creating Plans.
Step 3 — Network Address & IP (PPPoE / Static only)
For PPPoE and Static customers, you will see a Network Address selector after picking a plan.
- Network Address — select the IP block (subnet) that belongs to the plan’s pool. If the plan only has one pool, it auto-selects.
- IP Address — pick an available IP from the block.
- For large blocks (e.g.,/16, /18): type a prefix in the search box (e.g.
10.0.3) and the matching available IPs appear. Click one to select it. - For small blocks (e.g.,/24, /28): a dropdown lists all available IPs directly.
- For large blocks (e.g.,/16, /18): type a prefix in the search box (e.g.
Step 4 — Customer Details
Fill in the customer’s personal information:
Auto-Generate Username
Click Generate Username to let the system create a unique username based on the customer’s phone number or name.
Additional Account Number
Toggle Add Additional Account Number if the customer uses a separate account reference (e.g. a different M-Pesa paybill account number). Click Generate to auto-create one.
Step 5 — Payment & Activation
Payment Method
Choose how the customer is paying at the time of registration:Installation Fee
Toggle Charge Installation Fee if a one-time setup fee applies. Enter the amount in the field that appears.
Custom Amount
Toggle Charge Custom Amount to override the plan’s normal price for this specific registration. Useful for prorated or discounted first payments.Auto Activate
Step 6 — Save
Click Add Customer to create the account. On success you will be redirected to the customer’s detail page.