> ## Documentation Index > Fetch the complete documentation index at: https://wiki.lipanet.com/llms.txt > Use this file to discover all available pages before exploring further. # Add new customer # Add a New Customer You can add customers one at a time using the **Add Customer** form. To bulk-import many customers at once, see [Import Customers](/customers/import-customers). **Navigate to:** Sidebar → **Users** → **Add Customer** Add Customer page *** ## Step 1 — Connection Type The first thing you select is the **Connection Type**. This determines what fields appear next. Selecting connection type | Option | Use when | | ----------- | ---------------------------------------------- | | **PPPoE** | Customer connects via router username/password | | **Hotspot** | Customer connects through a captive portal | | **Static** | Customer needs a fixed, dedicated IP address | *** ## Step 2 — Select a Plan After choosing the connection type, select an **Internet Plan** from the dropdown. Only plans matching the connection type you selected are shown. Selecting an internet plan If no plans appear, you need to first create a plan under **Internet Plans**. See [Creating Plans](/plans/overview). *** ## Step 3 — Network Address & IP (PPPoE / Static only) For **PPPoE** and **Static** customers, you will see a **Network Address** selector after picking a plan. Selecting network address and IP 1. **Network Address** — select the IP block (subnet) that belongs to the plan's pool. If the plan only has one pool, it auto-selects. 2. **IP Address** — pick an available IP from the block. * For **large blocks** (e.g.,/16, /18): type a prefix in the search box (e.g. `10.0.3`) and the matching available IPs appear. Click one to select it. * For **small blocks** (e.g.,/24, /28): a dropdown lists all available IPs directly. IP address search for large blocks *** ## Step 4 — Customer Details Fill in the customer's personal information: Customer details form | Field | Required | Notes | | ---------------- | -------- | ------------------------------------------------------------------------------ | | **Full Name** | Yes | Customer's full name | | **Phone Number** | Yes | Used for SMS notifications and M-Pesa payments | | **Email** | No | Optional contact email | | **Username** | Yes | Login username (auto-generated or manual). For PPPoE this is the router login. | | **Password** | Yes | Auto-generated by default. Click the eye icon to reveal it. | ### Auto-Generate Username Click **Generate Username** to let the system create a unique username based on the customer's phone number or name. Generate username button ### Additional Account Number Toggle **Add Additional Account Number** if the customer uses a separate account reference (e.g. a different M-Pesa paybill account number). Click **Generate** to auto-create one. Additional account number toggle *** ## Step 5 — Payment & Activation Payment and activation options ### Payment Method Choose how the customer is paying at the time of registration: | Method | When to use | | ---------- | ---------------------------------- | | **Cash** | The customer paid cash in hand | | **M-Pesa** | The customer sent money via M-Pesa | | **Bank** | Payment received via bank transfer | | **Cheque** | Payment by cheque | ### Installation Fee Toggle **Charge Installation Fee** if a one-time setup fee applies. Enter the amount in the field that appears. Installation fee toggle ### Custom Amount Toggle **Charge Custom Amount** to override the plan's normal price for this specific registration. Useful for prorated or discounted first payments. ### Auto Activate | Setting | Effect | | ------- | ---------------------------------------------------------------- | | **Yes** | Customer is activated immediately on the router upon saving | | **No** | Customer record is created but not provisioned on the router yet | *** ## Step 6 — Save Click **Add Customer** to create the account. On success you will be redirected to the customer's detail page. Add Customer submit button After saving, you can send the customer their login details via SMS directly from the customer detail page using **Send Payment Details**. *** ## Common Errors | Error | Fix | | ---------------------------------------------- | ---------------------------------------------- | | "Name, price, speed and validity are required" | Check the selected plan has all fields filled | | "IP address is required" | Select an available IP from the IP picker | | "No plans appear" | Create a plan first under Internet Plans | | "Username already exists" | Use Generate Username or enter a different one |